Refund and Returns Policy

Refund and Return Policy – The Tript Store

Thank you for shopping at The Tript Store (https://thetriptstore.com). This Refund and Return Policy outlines the terms and conditions for returns and refunds of products purchased from our website.

1. General Return Policy

7-Day Easy Returns on Trays and Accessories

We offer 7-day return or exchange on Trays and Accessories if they meet the following conditions:

  • Products must be unused and in original packaging
  • Return request must be initiated within 7 days of delivery
  • All original accessories and components must be included
  • Product must be in resaleable condition

Non-Returnable Items

Rolling Papers and Shooters are non-returnable due to hygiene and category sensitivity, even if unopened and unused.

Order Cancellations

  • You can cancel your order before it is dispatched
  • Once shipped, cancellation or changes will not be possible
  • Contact us immediately at Help@thetriptstore.com if you need to cancel an order

2. Damaged or Defective Products

We understand that sometimes products may arrive damaged or defective during shipping. In such cases, we will provide returns and refunds for all damaged or defective products.

What Qualifies as “Damaged or Defective”?

  • Products that are physically broken, cracked, or defective upon arrival
  • Products that are significantly different from what was ordered
  • Products that arrive in a condition that makes them unsuitable for use
  • Manufacturing defects that affect product functionality

What Does NOT Qualify for Return?

  • Change of mind (except for unused Trays and Accessories within 7 days)
  • Products damaged due to misuse after delivery
  • Normal wear and tear
  • Rolling papers and shooters (regardless of condition)

3. Return Process

For Unused Trays and Accessories (7-Day Return)

Step 1: Contact Support

Step 2: Product Verification

  • Ensure product is unused and in original packaging
  • Include all accessories and components
  • Product must be in resaleable condition

Step 3: Return Authorization

  • We will provide return shipping instructions
  • Pack the product securely in its original packaging
  • Use the return label provided by us

For Damaged or Defective Products

Step 1: Contact Support Immediately

Step 2: Provide Evidence via Returns Section Submit through our Returns section with:

  • Unboxing video or clear photos showing:
    • The damaged/defective product from multiple angles
    • The original packaging
    • The damage/defect clearly visible
    • The product label/tag (if applicable)

Evidence Requirements:

  • Good lighting and clear visibility
  • Unedited footage/photos
  • File formats: MP4, MOV, AVI for videos; JPG, PNG for photos
  • Maximum file size: 50MB per file

Step 3: Review and Approval

  • Our team will review your evidence within 24 hours
  • We may request additional information if needed
  • You will receive email confirmation once approved or denied

Step 4: Pickup and Inspection

  • Eligible products will be picked up by our team
  • Products will be inspected upon receipt
  • Upon approval, full refund or replacement will be processed

4. Refund Process

Timeline

  • Once we receive and inspect the returned product, refunds will be credited within 3-5 business days
  • Refund will be credited to the original payment method used for purchase

Refund Amount

  • Full product price will be refunded for approved returns
  • Original shipping charges are non-refundable for regular returns
  • Return shipping costs will be covered by The Tript Store for approved damaged/defective product claims

Replacement Option

  • For damaged/defective products, you can choose between full refund or replacement
  • Replacement products will be shipped at no additional cost
  • For damaged / defective product please contact us within 24hr, so we will re-deliver either exchange or replace products within 5 working days. Contact Rishikant for queries

5. Important Conditions

Products Must Be:

  • In original condition (except for documented damage/defects)
  • Accompanied by all original packaging materials
  • Returned with all accessories and components
  • Not used beyond what was necessary to identify damage/defects (for damage claims)

We Reserve the Right To:

  • Reject return requests that don’t meet our criteria
  • Request additional evidence if needed
  • Inspect returned products before processing refunds
  • Deny refunds for products damaged due to misuse

6. Contact Information

For all return and refund inquiries:

Name: Rishikant
Support Email: Help@thetriptstore.com
Contact Number: +91-8805329727
Address: 95A, A-1 Block, Birla Farms, Chattarpur Extension, New Delhi, 110074, India

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

7. Policy Updates

We reserve the right to update this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the new policy.

8. Dispute Resolution

Any disputes regarding returns and refunds will be subject to the jurisdiction of courts in New Delhi, India, and governed by Indian law.

9. Final Note

This policy is designed to provide clear guidelines while protecting both our customers and our business. We encourage all customers to:

  • Carefully review product descriptions and specifications before placing orders
  • Contact us immediately if you need to cancel an order before dispatch
  • Report any damaged or defective products within 48 hours of delivery
  • Ensure Trays and Accessories remain unused if you plan to return them

By making a purchase from The Tript Store, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.

For immediate assistance:

Returns (Trays/Accessories): Contact within 7 days of delivery

Order Cancellations: Contact before dispatch

Damaged/Defective Products: Email Help@thetriptstore.com with order number and evidence