Thank you for choosing The Tript Store (https://thetriptstore.com). This Shipping Policy outlines our dispatch and delivery procedures for all orders placed on our website.
1. Order Processing and Dispatch
Processing Time
- All orders are processed and dispatched within 1-2 business days from the date of order confirmation
- Business days are Monday through Saturday (excluding Sundays and public holidays)
- Orders placed on weekends or holidays will be processed on the next business day
Order Confirmation
- You will receive an order confirmation email immediately after placing your order
- A dispatch notification with tracking details will be sent once your order is shipped
2. Delivery Timeline
Standard Delivery
- Delivery Time: 3-7 business days after dispatch
- Delivery is available across India
Delivery Schedule
- Deliveries are typically made between 9:00 AM to 7:00 PM, Monday through Saturday
- Sunday deliveries may be available in select locations depending on courier partner policies
3. Festive Season and Peak Periods
Extended Delivery Times
Due to high volume during festive seasons and peak shopping periods, delivery times may be extended:
- Festive Seasons: Diwali, Dussehra, Christmas, New Year, Holi, Eid, and other major festivals
- Peak Shopping Periods: End of year sales, special promotional events
- Monsoon Season: Weather-related delays may occur
4. Shipping Charges
Paid Shipping
- Standard shipping charges apply as displayed at checkout
- Shipping charges are calculated based on product weight and delivery location
- All shipping charges are inclusive of applicable taxes
5. Shipping Locations
Coverage Areas
- We deliver across India to all serviceable PIN codes
- Please enter your PIN code at checkout to confirm delivery availability
- Remote locations may have extended delivery times
Restricted Areas
- Some remote areas may not be serviceable
- Cash on Delivery (COD) may not be available in all locations
- International shipping is currently not available
6. Order Tracking
Tracking Information
- Tracking details will be provided via email or SMS once your order is dispatched
- You can track your order using the tracking number on our courier partner’s website
- For tracking assistance, contact our support team
Tracking Updates
- Regular updates will be provided via SMS or email
- You can also check order status by logging into your account on our website
7. Delivery Process
Delivery Attempt
- Our courier partners will make up to 3 delivery attempts
- If delivery is unsuccessful after 3 attempts, the package will be returned to us
- Re-delivery charges may apply for failed delivery attempts due to customer unavailability
Delivery Requirements
- Someone must be available to receive the package during delivery hours
- Valid ID proof may be required for high-value orders
- Packages cannot be left unattended without recipient confirmation
8. Shipping Partners
We work with reliable courier partners including:
- Professional logistics companies
- India Post
- Regional courier services
Note: Courier partner may vary based on your location and product type
9. Delays and Force Majeure
Potential Delays
Delivery may be delayed due to:
- Weather conditions (monsoon, cyclones, extreme weather)
- Natural disasters
- Political situations or strikes
- Transportation issues
- Festive seasons and peak shopping periods
- Government restrictions or lockdowns
Our Commitment
- We will keep you informed of any significant delays
- Every effort will be made to minimize delivery delays
- Customer support is available for any shipping-related queries
10. Address Changes
Before Dispatch
- Address changes are possible before dispatch
- Contact customer support immediately if you need to change the delivery address
- No additional charges for address changes before dispatch
After Dispatch
- Address changes are not possible once the order is dispatched
- Please ensure delivery address is correct before confirming your order
11. Lost or Damaged Packages
Missing Packages
- Contact us immediately if your package is marked as delivered but not received
- We will investigate with our courier partner and resolve the issue
- Refund or replacement will be provided for genuinely lost packages
Damaged Packages
- Inspect your package upon delivery
- Report any visible damage to the delivery person and refuse delivery if necessary
- Contact our support team immediately for damaged packages
12. Contact Information
For all shipping-related queries:
Support Email: Help@thetriptstore.com
Contact Number: 918805329727
Address: 95A, A-1 Block, Birla Farms, Chattarpur Extension, New Delhi, 110074, India
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
13. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of any policy changes.
14. Important Notes
- Peak Season Planning: We recommend placing orders well in advance during festive seasons
- Address Accuracy: Please double-check your shipping address to avoid delivery delays
- Contact Information: Ensure your phone number is correct for delivery coordination
- Availability: Please be available during delivery hours to avoid failed delivery attempts
By placing an order with The Tript Store, you acknowledge that you have read and agree to this Shipping Policy.
For urgent shipping queries, contact us at Help@thetriptstore.com or call 918805329727
